How to Obtain a Refund

We want all of our customers to love our products. You are fully protected by our 100% No-Risk-Guarantee. If, for any reason, you don’t like the WP Site Importer plugin and tell us within 30 days of your purchase, then we will happily refund you 100% of your money.

Requesting a Refund

Prior to requesting a refund, please run the Undo Imports feature in the WP Site Importer plugin.

  • Our preferred method of requesting a refund is to use the Customer Support system. Simply raise a ticket with a subject line of “Refund”.
  • Alternately, contact us with a subject line of “Refund”.

Please be considerate and polite in your request – it will be routed to someone who’s role is to give you your money back as quickly as possible. If possible, please also include full details of why you are seeking a refund. This will help us to further improve our product or service.

We will acknowledge receipt of your request and process your refund request as quikly as possible.

Post Refund Actions

Once we have confirmed that the Undo Imports feature has been run we will refund you in full.

Your License Key will be terminated. We will contact you to confirm that the refund has been processed.

You should immediately uninstall the WP Site Importer plugin.

To prevent abuse of our refund policy, please be aware that we may prevent the same card details, email address, billing address or IP address from being used in further transactions on our website.

Refund Exclusions

  • The maximum amount we will refund is the amount you have been charged for your most recent purchase. Under no circumstance will we ever refund more than the amount shown as charged on your latest order.
  • We are unable to process a request for refund, even if valid, through any channels of communication other than those stated above.
  • We will not process abusive or vulgar refund requests.
  • We will not refund your order after more than 30 days have elapsed since your purchase.
  • We will not refund if we suspect deliberate abuse of our refund policy – such as attempting to repeatedly buy and then cancel orders in order to use the software free of charge and may treat such activity as fraud.

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